Refund policy

Return Policy:
We strive to ensure that you are completely satisfied with your purchase. However, please note that due to hygiene and safety reasons, we do not accept returns for opened supplement or nutrition products. 

Conditions for Return:
- We offer a 15-day return policy. To be eligible for a return, your order must be unopened and unused, with tags, in its original packaging, and in the same condition as when received. Proof of purchase is required.
- Customers are responsible for the cost of return shipping.

Cancellations: 
To cancel an order, please visit our customer service page and contact us with your name and order number. Cancellation is only possible before the order has been shipped.

Refunds:
- For approved returns, refunds will be processed within 5 business days to the original payment method, minus any return shipping costs.
- Please allow additional time for your bank or credit card company to process and post the refund.
- If more than 15 business days have passed since approval of your return and you have not received your refund, please contact us.
- Items returned without prior authorization will not be accepted.

Exchanges: 
We do not offer exchanges at this time. If you're not completely satisfied with your purchase, you can return the item for a full refund within the specified return period.

Damages and Issues:
Inspect your order upon receipt. If the item is damaged, defective, or incorrect, please contact us immediately. We may request photos or videos to confirm the issue.

Exceptions and Non-Returnable Items: 
We do not accept returns for opened supplements or nutrition products. Custom items, digital products and gift cards are also non-refundable.